International Shipping
At ReptiShop, we want every order to reach you safely and as quickly as possible. We work with trusted international courier companies and offer delivery options depending on the destination, size and nature of your order.
We currently ship to the following European countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
International shipments are handled by DPD, DHL, FedEx, UPS and GLS, depending on the destination and shipment characteristics.
If your country is not listed above, please contact us by email. We will check the available shipping options and provide an individual delivery quote.
Available shipping methods and the final delivery cost are calculated automatically at checkout after you enter your delivery address.
Shipping costs depend on the destination country, selected delivery method, weight, dimensions and type of products ordered.
Free Shipping on Orders Over €249
We offer free shipping on orders of €249 gross or more to eligible European Union destinations outside Poland.
Free shipping is automatically applied at checkout when the minimum order value is reached and an eligible delivery method is selected.
Free shipping does not apply to:
Rack systems and breeding racks.
Frozen products.
Live feeder insects and other live insects.
Large parcels, including WRS40 and WRS70 boxes.
Pallet shipments, particularly rack systems, large terrariums and other products that require pallet delivery due to their size, weight or the need for additional protection against transport damage.
Large products and shipments requiring special transportation are subject to separate shipping charges, regardless of the total order value.
The exception applies to products explicitly marked on our website as eligible for free shipping. In such cases, the free shipping conditions displayed on the individual product page shall apply.
Order Processing Time
Orders are processed in the order they are received.
Products available in stock are normally dispatched within 48 hours after payment has been received and registered.
For orders paid by traditional bank transfer, the processing period starts once the funds have been credited to our bank account.
Order processing time refers to the preparation of your order and its handover to the carrier. Actual delivery time depends on the destination and selected shipping method.
If a product requires additional preparation time, we will inform you accordingly.
Oversized Products and Pallet Deliveries
Some products require special transportation due to their size, weight or specific characteristics.
This includes, in particular:
Rack systems and breeding racks.
Large terrariums.
Selected breeding containers.
WRS40 and WRS70 boxes.
Products exceeding standard courier parcel dimensions.
Depending on the product, delivery may be arranged by oversized courier service or pallet transport.
Rack systems, large terrariums and other products requiring additional protection are shipped on pallets to reduce the risk of transport damage.
Shipping costs are calculated according to the product, its dimensions and the delivery address.
Products requiring oversized or pallet transportation are not eligible for standard free shipping unless they are explicitly marked on our website as eligible for free shipping.
Standard pallet delivery does not include carrying the goods inside the building.
We recommend checking the condition of the packaging, pallet and transport protection upon delivery. If you notice any visible damage, report it to the carrier and request a damage report.
Products Requiring Special Transportation
Some products require special packaging and transportation conditions due to their specific characteristics.
This applies in particular to frozen products and live feeder insects.
Their delivery is arranged under special conditions, taking into account the nature of the products and available transportation options.
These products are not eligible for free shipping, regardless of the total order value. Shipping availability and costs are displayed at checkout or agreed individually.
Shipment Tracking
Once your order has been dispatched, you will receive an email containing shipping information and a tracking number.
You can use this number to monitor the shipment status and check the estimated delivery date.
Payment Methods
We offer several convenient payment methods to make shopping at ReptiShop simple and secure.
Available payment methods are displayed during checkout and may depend on your country and order details.
Online Payments
BLIK – fast payments using a code generated in your banking application.
Credit and debit cards – Visa and Mastercard.
Online bank transfers (Przelewy24) – payments through supported online banking services.
Google Pay – convenient payments using a saved payment card.
Apple Pay – secure payments on supported Apple devices.
PayPal – payments through your PayPal account.
Deferred Payments and Instalments
PayPo – buy now and pay later, subject to the provider's terms and conditions.
Alior Instalments (iRaty) – the option to split your purchase into instalments.
Important: PayPo and Alior Instalments are financial services provided by independent third-party institutions.
Eligibility, financing terms and approval decisions are determined solely by the respective provider based on its own credit assessment procedures. ReptiShop does not assess customers' creditworthiness and has no influence over the approval or rejection of financing applications.
Traditional Bank Transfer
Bank transfer – payment details are provided in the order confirmation email. Order processing begins once the payment has been credited to our bank account.
Available payment methods are displayed during checkout.
Invoices and Sales Documents
A sales document is issued for every order.
If you require a VAT invoice, please provide your company VAT identification number (where applicable) during checkout, in the appropriate billing details field.
Sales documents may be delivered electronically to the email address provided when placing your order.
Please make sure that all required invoice details are entered before completing your purchase.
Contact
If you have any questions regarding shipping, payments or your order, please contact us:
Email: shop@reptishop.pl
Phone: +48 883 032 695
Our team will be happy to assist you.
ReptiShop – Everything your reptile needs.
